{"id":204,"date":"2022-08-12T14:46:59","date_gmt":"2022-08-12T14:46:59","guid":{"rendered":"http:\/\/localhost\/wordpress\/?page_id=204"},"modified":"2025-12-03T15:50:09","modified_gmt":"2025-12-03T12:50:09","slug":"tarne","status":"publish","type":"page","link":"https:\/\/vbd.dev.sumena.ee\/en\/tarne\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Return and recycling of packaging<\/h3>\n\n\n\n<p>Meie poolt transpordiks kasutatud pakendeid (s.h. lainepappkastid, paberkotid ja mullikile) saab tagastada meie lattu aadressil Taevav\u00e4rava tee 6b, Lehmja k\u00fcla, Rae vald 75306, kus need \u00fcle kontrollitakse ja sobivusel uuele ringile saadetakse.<\/p>\n\n\n\n<p>Meie ladu on avatud t\u00f6\u00f6p\u00e4eviti (E-R) kell 8:30-17:00.<\/p>\n\n\n\n<p class=\" translation-block\">Info, kuhu tagastada eri liiki pakendeid leiad: <a href=\"https:\/\/kuhuviia.ee\/\" target=\"_self\">https:\/\/kuhuviia.ee\/<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Payment terms<\/h3>\n\n\n\n<p>We use the Montonio payment brokerage service, which makes the payment experience as smooth and easy as possible.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bank links<\/li>\n\n\n\n<li>Credit and debit cards<\/li>\n\n\n\n<li>Modena Pay Later (Only in Estonia)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Best before expired<\/h3>\n\n\n\n<p>Meie kaubavalikust leiad tooteid, mille \u201cparim enne\u201d on l\u00e4henemas v\u00f5i juba m\u00f6\u00f6dunud ning tooteid, mille minimaalse s\u00e4ilivusaja l\u00f5pp ei l\u00e4hene veel pikka aega. T\u00e4htis on teada, et toatemperatuuril s\u00e4ilitavatel toodetel on \u201cparim enne\u201d lihtsalt tootjapoolne soovitus.<\/p>\n\n\n\n<p>Toit on t\u00e4iesti s\u00f6\u00f6dav ja tavaliselt ka maitseomadustelt sama hea pikalt peale \u201cparim enne\u201d t\u00e4htaega. Paljud ajavad \u201cparim enne\u201d segamini \u201ck\u00f5lblik kuni\u201d t\u00e4htajaga. Loodame, et \u00fcha enam tarbijaid m\u00f5istavad m\u00e4rgiste erinevusi, et v\u00e4hendada toiduraiskamist.<\/p>\n\n\n\n<p>Parim enne: on tootja soovitus ja annab m\u00f5ista, kui kaua s\u00e4ilib toode t\u00e4pselt sama maitse ja kvaliteediga kui valmistamise ajal. Enamasti s\u00e4ilib aga toote kvaliteet aastaid p\u00e4rast t\u00e4htaja l\u00f5ppu. K\u00f5lblik kuni: nagu nimigi \u00fctleb, on see kuup\u00e4ev, mil toode on hiljemalt tootja poolt kasutamiseks ette n\u00e4htud ning seda ei tohi p\u00e4rast m\u00e4rgitud kuup\u00e4eva enam m\u00fc\u00fca ega s\u00fc\u00fca. M\u00e4rgistust kasutatakse kiiresti riknevatel toiduainetel n\u00e4iteks piima- ja lihatooted. Sumena ei m\u00fc\u00fc \u201ck\u00f5lblik kuni\u201d tooteid.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Where is my order?<\/h3>\n\n\n\n<p>After placing the order, the goods will reach you within 1-3 working days (2-5 working days in Finland). In exceptional cases, it may take up to 5 working days (7 working days in Finland). <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I change my order?<\/h3>\n\n\n\n<p>Unfortunately not. In order for you to receive your package as soon as possible, we process it immediately after confirmation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Incorrect order<\/h3>\n\n\n\n<p>If you received the wrong product(s), please contact our customer service at klienditugi@sumena.ee<br>Be prepared to answer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order no.<\/li>\n\n\n\n<li>What products were missing<\/li>\n\n\n\n<li>What products were surplus<\/li>\n\n\n\n<li>Picture of wrong product<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How do I receive the goods?<\/h3>\n\n\n\n<p>Delivery options include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>DPD parcel machine<\/li>\n\n\n\n<li>Itella Courier<\/li>\n\n\n\n<li>Smartpost parcel machine<\/li>\n\n\n\n<li>Omniva parcel machine<\/li>\n\n\n\n<li>Local pick-up from Sumena warehouse (Taevav\u00e4rava tee 6b-4, Rae vald, Estonia).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Can I pick up the package yourself?<\/h3>\n\n\n\n<p>Tellimustele saab j\u00e4rgi tulla t\u00f6\u00f6p\u00e4eviti (E-R) kell 8:30-17:00. Taevav\u00e4rava tee 6b, Rae vald, Harjumaa 75306, boks number 4.&nbsp; NB! Palun oota \u00e4ra kinnitus e-kiri, et tellimus on komplekteeritud.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Did not receive a confirmation email<\/h3>\n\n\n\n<p>If you did not receive a confirmation email that the order has been processed or that the order has been completed (up to 3 working days), please check your spam and, if necessary, contact our customer support at klienditugi@sumena.ee<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Promo code?<\/h3>\n\n\n\n<p>We occasionally run promo code campaigns on social media and\/or send with the newsletter. Keep an eye out! You can join the newsletter using the form at the top of the front page or before paying, on the purchase registration page.<\/p>","protected":false},"excerpt":{"rendered":"<p>Pakendite tagastamine ja taaskasutus Meie poolt transpordiks kasutatud pakendeid (s.h. lainepappkastid, paberkotid ja mullikile) saab tagastada meie lattu aadressil Taevav\u00e4rava tee 6b, Lehmja k\u00fcla, Rae vald 75306, kus need \u00fcle kontrollitakse ja sobivusel uuele ringile saadetakse. Meie ladu on avatud t\u00f6\u00f6p\u00e4eviti (E-R) kell 8:30-17:00. Info, kuhu tagastada eri liiki pakendeid leiad: https:\/\/kuhuviia.ee\/ Tasumise tingimused Kasutame [&hellip;]<\/p>","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/article.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-204","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vbd.dev.sumena.ee\/en\/wp-json\/wp\/v2\/pages\/204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbd.dev.sumena.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vbd.dev.sumena.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vbd.dev.sumena.ee\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/vbd.dev.sumena.ee\/en\/wp-json\/wp\/v2\/comments?post=204"}],"version-history":[{"count":4,"href":"https:\/\/vbd.dev.sumena.ee\/en\/wp-json\/wp\/v2\/pages\/204\/revisions"}],"predecessor-version":[{"id":335412,"href":"https:\/\/vbd.dev.sumena.ee\/en\/wp-json\/wp\/v2\/pages\/204\/revisions\/335412"}],"wp:attachment":[{"href":"https:\/\/vbd.dev.sumena.ee\/en\/wp-json\/wp\/v2\/media?parent=204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}